Thank you for visiting and shopping at Rio Industries. The following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
2. Shipping Costs Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping
will be collected with the purchase. This price will be the final price for the shipping costs to the customer.
3. Delivery Terms
3.1 Transit Time Domestically In general, domestic shipments are in transit for 5 – 7 days
3.2 Transit time Internationally Generally, orders shipped internationally are in transit for 12 – 25 days. This varies greatly depending on the courier you have
selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
3.3 Dispatch Time Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept
to a minimum.
3.4 Change Of Delivery Address For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.5 P.O. Box Shipping Rio Industries will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
3.6 Military Address Shipping We are able to ship to military addresses using Indian Post. We are unable to offer this service using courier services.
3.7 Items Out Of Stock If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
3.8 Delivery Time Exceeded If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
4. Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps
